Privacy Policy
Privacy Policy – TCL Kenya
Effective Date: 5th April 2026
Last Updated: 5th April 2026
At TCL Kenya (tclkenya.ke), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or contact us.
1. Information We Collect
We may collect the following categories of personal data:
Identity Data: Name, username, title, date of birth (if applicable).
Contact Data: Billing address, delivery address, email address (
support@tclkenya.ke), phone number (0705885885).Transaction Data: Products purchased, order history, payment details (M‑Pesa, bank transfer, cash on delivery – we do not store full payment credentials).
Technical Data: IP address, browser type, device information, cookies, and usage statistics.
Communication Data: Your inquiries, support tickets, and feedback.
2. How We Collect Your Information
Direct interactions: When you place an order, create an account, subscribe to our newsletter, or contact us via phone, email, or WhatsApp.
Automated technologies: Cookies, log files, and analytics tools (e.g., Google Analytics) when you browse our site.
Third parties: Payment gateways (M‑Pesa, banks), delivery partners, and social media platforms (if you log in via social accounts).
3. How We Use Your Information
We use your data only for legitimate business purposes:
To process and deliver your orders (including payment confirmation and delivery updates).
To manage your account and provide customer support (responses to
0705885885orsupport@tclkenya.ke).To improve our website, products, and services (e.g., analyzing browsing behaviour).
To comply with legal obligations (e.g., tax records, warranty registration).
To send marketing communications only with your consent (you may opt out anytime).
4. Legal Basis for Processing (Kenya Data Protection Act)
We process your data based on one or more of the following:
Performance of a contract: To fulfil your order.
Compliance with law: To maintain transaction records.
Legitimate interests: To improve our services and prevent fraud.
Consent: For marketing emails or cookies (where required).
5. Sharing Your Information
We never sell your personal data. We may share it only with:
Service providers: Delivery companies (e.g., G4S, Sendy), payment processors (Safaricom M‑Pesa, banks), and IT hosting services.
TCL (manufacturer): For warranty registration and product support.
Legal authorities: If required by Kenyan law or to protect our rights.
All third parties are contractually bound to protect your data and use it only for the specified purpose.
6. Data Security
We implement appropriate technical and organisational measures, including:
SSL encryption (HTTPS) for all data transmitted on our site.
Restricted access to personal data within our office (Norwich Union House, 4th floor).
Regular malware scans and secure servers.
However, no method of transmission over the internet is 100% secure. You share data at your own risk.
7. Data Retention
We keep your personal data only as long as necessary:
Order data: 5 years (for tax and warranty purposes).
Account data: Until you close your account.
Marketing data: Until you unsubscribe.
Technical data: Up to 14 months (cookies, analytics).
After that, data is anonymised or deleted securely.
8. Your Rights (Under Kenya’s Data Protection Act)
You have the right to:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erasure (right to be forgotten), subject to legal retention requirements.
Restrict or object to processing (e.g., marketing).
Data portability (receive your data in a structured format).
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) Kenya.
To exercise any right, contact us at support@tclkenya.ke or call 0705885885. We will respond within 30 days.
9. Cookies and Tracking Technologies
We use cookies to:
Remember your cart and login status.
Analyse site traffic (Google Analytics).
Personalise content and ads (if applicable).
You can disable cookies in your browser settings, but some site features may not work properly.
10. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.
11. Third‑Party Links
Our site may contain links to external websites (e.g., TCL global, payment gateways). We are not responsible for their privacy practices. Please read their policies separately.
12. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. For significant changes, we may notify you via email or a site banner.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
TCL Kenya
Norwich Union House, Mama Ngina Street,
4th Floor Suite 13, Opposite Hilton Hotel,
Nairobi, Kenya.
Email: support@tclkenya.ke
Phone/WhatsApp: 0705885885